Terms and Conditions Last Updated: August 29, 2026

These Terms and Conditions govern your use of Novatar.ai services, including our website and our SMS and email communications programs. By using our services or opting into our communications, you agree to these Terms and our Privacy Policy.

1. Description of SMS Program and Messaging Use Cases

Novatar.ai's SMS program sends messages to users who have opted in through our website, a form, or during onboarding. Messages sent through this program may include:

•      Alerts and notifications — account, onboarding, and service-related updates

•      Appointment confirmations and reminders — for consultations, calls, and scheduled services

•      Customer support responses — replies to inquiries you submit to us

•      Promotions and marketing offers — for users who have opted in to receive them

Message frequency may vary based on your interactions with our service.

2. User Representation and Age Restriction

You must be 18 years of age or older to use this SMS service.

By using this service, you represent and warrant that you are at least 18 years of age. If you are under 18 years old, you may not use or access our services or opt into our messaging program.

3. Consent to Receive Messages

By providing your phone number and opting in, you authorize Novatar.ai to send text messages to your mobile number. Consent is not a condition of purchase, and you may submit our forms without checking the consent boxes.

4. Opt-Out Instructions

To stop receiving messages, reply STOP to any text message.

You can cancel the SMS service at any time. Just text "STOP" to +1 469-991-1751. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

5. Rejoin Instructions

If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.

6. Help and Support

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance. You can also get help directly at [email protected] or by calling +1 469-991-1751.

7. Message Frequency and Rates

Message and data rates may apply. Check with your carrier for details.

Message frequency varies based on your interactions with our service. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

8. Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages.

9. Privacy Policy Cross-Link

Your use of the messaging program is also governed by our Privacy Policy. If you have any questions regarding privacy, please read our privacy policy here: https://novatar.ai/privacy-policy

10. Changes to Terms

We may update these Terms from time to time to remain compliant with carrier requirements. Updates will be posted with a new Last Updated date.

11. Contact Information

Questions about these Terms can be sent to:

Novatar.ai

Address: 5700 Tennyson pkway 300 Plano TX 75093

Phone: +1 469-991-1751

Email: [email protected]