Privacy Policy

Last Updated: August 29, 2026

Novatar.ai ("Novatar," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to novatar.ai, any subdomains or booking pages we operate (including reachus.novatar.ai), and any communications you receive from us by email, phone, or text message.

By using our website or providing us your information, you agree to the practices described in this policy.

1. What Information We Collect

Information you give us directly. When you fill out a form, request a website or reputation audit, book a consultation, subscribe to updates, or contact us, we may collect:

•      Name

•      Business name

•      Email address

•      Mobile phone number or business phone number

•      Website URL

•      Mailing or business address

•      Details you include in a message or form field

Information collected automatically. When you visit our site we may collect your IP address, browser type and version, device type, operating system, referring URL, pages viewed, time on page, and similar analytics data through cookies and comparable technologies.

Information from public and third-party sources. We may obtain publicly available business contact information (such as business name, business phone number, business address, and website URL) from public directories, business listings, and commercially available data providers in order to identify businesses that may benefit from our services.

2. How We Use Your Information

We use the information we collect to:

•      Provide, operate, and improve our reputation management, web design, and website audit services

•      Respond to inquiries, quote requests, and support requests

•      Prepare and deliver audit reports and demo material you have requested

•      Schedule, confirm, and remind you of appointments and consultations

•      Send transactional messages (confirmations, reminders, service updates, invoices)

•      Send marketing or promotional messages where you have consented to receive them

•      Maintain security, prevent fraud, and enforce our terms

•      Comply with legal and regulatory obligations

3. SMS and Text Messaging Program

Consent. By providing your mobile phone number and opting in through our website (including https://reachus.novatar.ai/booknow), a form, or during onboarding, you consent to receive text messages from Novatar.ai at that number. Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Types of messages. Depending on the program you opt into, messages may include appointment confirmations and reminders, onboarding and account updates, audit or report delivery, responses to your inquiries, and promotional offers related to our services.

Message frequency. Message frequency varies based on your interaction with us and the program you have opted into.

Cost. Message and data rates may apply. Check with your mobile carrier for details of your plan.

Opting out. You may cancel at any time by replying STOP to any message. After you send STOP, we will send one final message confirming you have been unsubscribed, and you will receive no further messages unless you opt in again.

Help. For assistance, reply HELP to any message, email us at [email protected], or call +1 469-991-1751.

Carrier liability. Mobile carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the site, remember preferences, and understand how the site is used. Most browsers allow you to refuse or delete cookies through browser settings; disabling cookies may affect site functionality.

We may use analytics services such as Google Analytics to understand site traffic and usage patterns. You can opt out of Google Analytics tracking using the Google Analytics opt-out browser add-on.

5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction, including access controls, encrypted transmission where applicable, and restricted employee access on a need-to-know basis. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on where you live, you may have the right to:

•      Request access to the personal information we hold about you

•      Request correction of inaccurate or incomplete information

•      Request deletion of your personal information

•      Unsubscribe from marketing text messages (reply STOP) or marketing emails (use the unsubscribe link)

•      Opt out of the sale or sharing of personal information (we do not sell personal information)

Texas and other U.S. state residents: You may exercise applicable rights under your state's privacy law by contacting us using the details in Section 10.

California residents: Under the CCPA/CPRA you may request disclosure of the categories and specific pieces of personal information collected, request deletion, and opt out of sale or sharing. We do not sell or share personal information as those terms are defined by the CCPA. We will not discriminate against you for exercising these rights.

To make a request, contact us at [SUPPORT EMAIL]. We may need to verify your identity before responding.

7. How We Share Information

We do not sell your personal information and we do not rent or trade it. We may share information in the following limited circumstances:

•      Service providers. With vendors who perform services on our behalf — hosting, CRM, email delivery, SMS delivery, analytics, scheduling, and payment processing — under agreements that limit their use of the information to providing those services.

•      Legal requirements. When required by law, subpoena, court order, or other legal process, or to protect our rights, safety, or property.

•      Business transfer. In connection with a merger, acquisition, financing, or sale of assets, subject to the protections in this policy.

•      With your direction. When you ask us to share information with a third party.

As stated in Section 3, mobile opt-in data and SMS consent are excluded from all sharing categories above and are never shared with third parties for marketing or promotional purposes.

8. Email Communications

If you receive marketing email from us, every message includes an unsubscribe link. You may also opt out by emailing [SUPPORT EMAIL] with "Unsubscribe" in the subject line. We will honor unsubscribe requests promptly. You may continue to receive transactional email related to an active project or account.

9. Data Retention

We retain personal information for as long as needed to provide services, maintain business records, resolve disputes, and comply with legal obligations. Opt-out records are retained indefinitely so we can continue to honor your request.

10. Contact Us If you have questions about this Privacy Policy, contact:

Novatar.ai

Address: 5700 Tennyson pkway 300 Plano TX 75093

Phone: +1 469-991-1751

Email: [email protected]

11. Children's Privacy

Our services are directed to businesses and are not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last Updated" date. Material changes will be communicated where required by law.